What if I like a collection but want to have a different color?
We have a vast selection of colors available for customization at no additional charge.
Are any of the individual items in a collection customizable?
Yes, if you would like to substitute a single item in a collection you are welcome to do so. The first two substitutions are complementary. You are always welcome to add any additional items to your collection for no additional charge.
Do you deliver or do we just pick up our rental item?
All collections and any individual item will be delivered and picked up by our professionally trained staff.
Can I rent a single item or do you only rent entire collections?
To save time and money the collection is the best option. If you choose to rent individual items our minimum order is $250 and will include a 15% delivery and set up charge.
What happens if we lose or damage an item?
If an item is lost or damaged you will be responsible to pay for Five Diamond to replace or repair that item as stated in your contract.
How much is the wedding and event planner involved in the rental process?
Your professional wedding/event planner will help you plan all of the details for any of the Five Diamond decor collections you choose. If you choose to rent individual items the wedding planner is not included in the price. If you choose the all-inclusive packages your wedding planner will manage and plan for all included services at no additional charge. We will also provide full service day of coordination and wedding/event planning if you are looking for a stress free complete event.
Are the flowers included in the collections?
If you choose the all-inclusive option your line flowers (for your wedding party) are included. We work closely with Enchanted Florist Utah to provide floral that complements our collections. Your planner will help you add on any room floral that you desire. If added to a collection your planner will coordinate with the florist for you at no additional charge.
Do you provide staffing for my event?
All-inclusive packages are complete with full service catering staff. Staffing for the actual event is not included in our decor collections but your planner is able to add that service on for you if you need help at your event.
Do you provide wedding planning services only, or do I have to rent a decoration collection to have a wedding planner?
Wedding planning services are included with all of our collections but, we also offer full service wedding planning for those needing help with their entire event. Our planners can also provide day of coordination services.
Are the adorable food displays included in the packages?
If you choose the all-inclusive packages then the catering displays are included with your Royal Catering options. If you choose a decor collection then it is not included. Your planner can help you add on that service. If added to a collection your planner will coordinate with the caterer for you at no additional charge. .
Can I add my own decor to your collections?
Yes, pictures and other personal items may be added to the collections.
How much is the delivery and set up charge?
Delivery, setup and takedown are always included in the rental price of our collections. Delivery for the first 25 miles from Lindon, Utah is complimentary and then charged at $5 per mile.
When do items need to be returned?
Our professional delivery crew will pick up your rental items after your event is completed.
Our venue requires that we are gone by 11 pm. Will you be able to clear out the decor by then?
Your planner will work closely with you to help you plan a timeline for our services.
Can Five Diamond Collections be set up outside?
Yes, as long as the weather is good. You and your planner will formulate a backup plan that will be followed in case of inclement weather.
How long is the rental time for your collections?
Our 5D set up crew starts deliveries at noon and picks up before 11 pm. You may add on additional hours or days if needed.
How far does your team travel?
The Five Diamond Crew will travel as far as you want us to. Delivery for the first 25 miles from Lindon, Utah 84042 is complimentary and then charged at $5 per mile. If your event is more than two hours away then there will be a per diem cost for lodging and travel.
What are your office hours?
We are open from 10 am – 6 pm every day but Thursdays and Sundays.
Do you have a physical showroom?
We do not have a physical show room at this time but we do have a planning office that showcases some of the rental items that are available. After booking you will meet with your wedding/event planner in the planning office to go through photos and choose colors. You will also do a mock set up for a visual of how your event decor choices will look.
Do you require a deposit to secure my date?
Yes, If you choose an all-inclusive or wedding planner option your deposit is 50% of the total amount. You will then be asked to pay a mid-payment and a final payment 1 month prior to your event date. If you choose a rental collection only then a 25% deposit is required to secure your date with a final payment 2 weeks prior to your event date.
What if I need to cancel my event or change the date, can I do that?
For the all-inclusive option we allow cancellations up to 30 days prior to your event date. After that we no longer allow cancellations or transfers. If you choose a rental collection we allow transfers and cancellations up to 10 days prior to your event.
If I cancel or transfer my date will I get my deposit back?
For all-inclusive packages your deposit is non refundable. For decor collections if you transfer your date at least 10 days prior to your event then 100% of your deposit will be transferred. If you cancel or are less than 10 days prior to your event for a transfer then your deposit will be forfeited. If extensive planning services have been given at the time of cancellation for any type of rental you may be responsible to pay for those services, please see your contract for details.
If I am a professional wedding planner, what services can you offer me?
We love working with wedding planners and other wedding/event professionals. Please call, text or email us to set up an account and join our planners club. You must provide a current business license and have a website that states you provide wedding planning or other wedding/event related services to qualify for an account.